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billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Be Multi-Modal in Follow-Ups In an age where consumers have multiple communication preferences, employing a multi-modal approach to follow-ups is essential.
It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion by 2028. This is why more than 41% of customers prefer live chat support over other channels.
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