Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. A significant boost in Touchpoint Net Promoter Score (tNPS). Enter net promoter scoring!

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Collect NPS and CSAT survey feedback during the retention stage At the retention stage, you can collect Net Promoter Score (NPS) survey data to measure customer loyalty. And trust us, you want that business: Statista estimates that revenue in the U.S.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). Data growth worldwide 2010-2028. 

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. This is especially useful for tracking customer feedback, online reviews, and net promoter score (NPS) surveys. Did you know? But that data means nothing if not properly analyzed.

Analytics 62

Analytics Social Media Analysis e-support 62

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Trends Industry Customer Experience 52

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Retail 52

Retail Survey Feedback Roadmap 52