Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. By 2028, this figure will skyrocket to 394 zettabytes. Social Media : Check out what your customers are saying on Facebook, Twitter, and Instagram. It’s a lot to handle, right?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Social Media Monitoring: Enhancing Social Listening Social media is where many customers spend a lot of time. Sounds familiar?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Awareness Customers can become aware of your brand in a variety of ways, including word-of-mouth referrals, search engine results, paid advertising, or influencer endorsements on social media – in fact, an estimated 106.8 Consideration The next stage is consideration.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Data Integration : The ability to analyze data from multiple sources, including text analytics for social media , customer support tickets, and emails. Did you know? But that data means nothing if not properly analyzed.

Analytics 62

Analytics Social Media Analysis e-support 62

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Banking 52

Banking Trends Industry Customer Experience 52