CSM Magazine

DECEMBER 16, 2024

Gartner forecasts that by 2028, 30% of Fortune 500 companies will provide customer service through a single AI-driven channel capable of handling text, images, and sound. Today, managing service across multiple channels is costly and often leaves customers frustrated.

Self Service 52

Self Service Omni-Channel System Interaction 52

NobelBiz

DECEMBER 10, 2024

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. Multi-lingual support and omni-channel will enable smooth communication and become standard across multiple languages and platforms. billion in 2021 to $422.37

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

TechSee

SEPTEMBER 21, 2021

To meet these expectations, cablecos must overhaul their operations to ensure that all aspects of their business are aligned with the digital revolution, from improved self-service options to personalized marketing to omnichannel customer service channels. Become a smart-home player .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. 💡 Pro Tip : Use an omnichannel approach to ensure you’re collecting feedback from all possible sources. Now, you’re probably wondering how to collect customer feedback data that really matters. Pay close attention to patterns in their comments.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Think Customers

JANUARY 17, 2025

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98