Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. 💡 Pro Tip : Use an omnichannel approach to ensure you’re collecting feedback from all possible sources. A significant boost in Touchpoint Net Promoter Score (tNPS). Pay close attention to patterns in their comments. The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Think Customers

JANUARY 17, 2025

One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized. In 2025, 37% of U.S. consumers will make a purchase through social media, with an average spend of $820 per social buyer.

Report 52

Report Data Retail Social Media 52

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

SEPTEMBER 5, 2024

Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. from 2021 to 2028. This shift towards digital isn’t just a trend – it’s a transformation of the banking industry.

Banking 52

Banking Trends Industry Customer Experience 52

NobelBiz

OCTOBER 8, 2024

billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Empowering Your Sales Team with NobelBiz Omni+ A robust outbound sales strategy depends on empowering your team with the right tools and technologies.

Sales 52

Sales Strategy Multi-Channel Call Center 52