Think Customers
JANUARY 17, 2025
But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer.
Thematic
JANUARY 29, 2025
Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. By 2028, this figure will skyrocket to 394 zettabytes. Social Media : Check out what your customers are saying on Facebook, Twitter, and Instagram. It’s a lot to handle, right?
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Thematic
FEBRUARY 3, 2025
By 2028, that number is projected to soar to over 394 zettabytes. Social Media Monitoring: Enhancing Social Listening Social media is where many customers spend a lot of time. That explains why 72% of businesses use social listening to better understand customer preferences and develop effective strategies.
delighted
OCTOBER 22, 2024
ecommerce market will see a $475 billion increase by 2028. Awareness Customers can become aware of your brand in a variety of ways, including word-of-mouth referrals, search engine results, paid advertising, or influencer endorsements on social media – in fact, an estimated 106.8 Consideration The next stage is consideration.
delighted
OCTOBER 3, 2024
Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. In fact, 67% of customers have shopped via social media this year. What’s contributing to this rapid rise in social commerce?
SaleMove
DECEMBER 17, 2018
Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.
Thematic
FEBRUARY 23, 2025
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Data Integration : The ability to analyze data from multiple sources, including text analytics for social media , customer support tickets, and emails. Did you know? But that data means nothing if not properly analyzed.
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