delighted

OCTOBER 22, 2024

But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Mapping these touchpoints is crucial to understanding the ecommerce customer journey – and improving customer experiences.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Think Customers

JANUARY 17, 2025

One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized. In 2025, 37% of U.S. consumers will make a purchase through social media, with an average spend of $820 per social buyer.

Report 52

Report Data Retail Social Media 52

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. A significant boost in Touchpoint Net Promoter Score (tNPS). Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Our advice?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Data growth worldwide 2010-2028.  The stakes couldn’t be higher. But with text analytics, you can catch problems before they send your customers running. Take Vodafone New Zealand , for instance.   Statista.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

BirdEye

JANUARY 16, 2024

This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%

CRM 59

CRM Management Social Media Customer relationships 59