CSM Magazine

MARCH 28, 2025

million users by 2029. In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Getting insights from data Data analytics is a powerful tool that can benefit companies across industries. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

Optimove

JULY 1, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Online lottery in the United States is projected to grow from $5.74 billion in 2029. With this online trend, lottery operators must ensure their digital infrastructure is robust, secure, and capable of delivering seamless, personalized customer experiences.

Omni-Channel 69

Omni-Channel Touchpoint Analytics Social Media 69

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. Over a third ( 36% ) of CMOs said implementing systems or algorithms to enhance customer personalization is their top priority, per Deloitte. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

JULY 24, 2023

It’s all about giving customers more control and making their shopping journey a breeze. Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029.

Retail 52

Retail Trends Self Service Customer Experience 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do?

Retail 52

Retail Feedback How To Self Service 52