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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. You can leverage data analytics and AI technology to understand customer preferences, behavior, and purchase history.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Analyzing this feedback using powerful text analytics , they discovered important insights. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. So, what did they do? The observation? These are called smart fitting rooms.

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