CSM Magazine

MARCH 28, 2025

million users by 2029. Getting insights from data Data analytics is a powerful tool that can benefit companies across industries. Casinos use data analytics to understand what their customers look for while on their sites, tracking different interactions from the games they prefer, to how they engage with promotions.

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

delighted

OCTOBER 3, 2024

According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Optimove

JULY 24, 2024

Founded in 1973, Scientific Games is an industry pioneer in data analytics, retail solutions, and iLottery. Among the products offered by Scientific Games are print and digital games, engagement programs, and web and mobile products. “We billion in tickets have been entered into these loyalty programs to date,” Jessica Fritz, Sr. “We

Innovation 52

Innovation Social Media CRM Government 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. So, what did they do? The observation?

Retail 52

Retail Feedback How To Self Service 52