delighted

OCTOBER 3, 2024

According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years. billion between 2024 and 2029. in-store and online sales). By 2027, nearly a quarter of retail purchases are expected to take place online.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

JULY 24, 2023

Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52

Retail Trends Self Service Customer Experience 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.

Retail 52

Retail Feedback How To Self Service 52