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Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. Diverse Career Opportunities: Customer service managers can work in a wide range of industries, from retail and hospitality to finance and healthcare.
Key Points: Service Level Standards depend on what type of communication channel you’re using. Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. Properly handling several communication channels means having the right solution for your call center.
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