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Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. Diverse Career Opportunities: Customer service managers can work in a wide range of industries, from retail and hospitality to finance and healthcare.
Service level shows if a company has enough resources to connect all of its customers with agents and solve their problems quickly. Fortune Business Insights estimates that by 2022, the global customerexperiencemanagement market will be worth up to $11.34 billion by 2029, an increase of 12.2%.
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