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Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. Diverse Career Opportunities: Customer service managers can work in a wide range of industries, from retail and hospitality to finance and healthcare.
– By automating contactcenters and warehouses, retailers are able to provide quicker and more efficient service to customers. It’s all about giving customers more control and making their shopping journey a breeze.
Open-ended) That is why you must collect customer feedback at all touchpoints across the customerjourney. STEP 3: Optimize customerjourney Use the feedback to optimize the customerjourney and provide better guidance. So how to anticipate your customer expectations like a pro?
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