Remove 2029 Remove Customer Engagement Remove Video
article thumbnail

Top Tips to Boost Engagement and Satisfaction in the Retail Customer Experience

CSM Magazine

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. When tech runs smoothly, customers won’t even notice it’s there. The global market for video surveillance is expected to reach $145 billion by 2029, growing at an impressive annual rate of over 12%​.

Retail 52
article thumbnail

What is CPaaS?

CSM Magazine

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. billion by 2029, according to Fortune Business Insights and Markets and Markets.

article thumbnail

Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

Retail 52