2029 Customer Expectations Loyalty Programs 
delighted
OCTOBER 3, 2024
Chatbots can make or break the customer experience, with 30% of customers saying they wouldn’t use a company’s chatbot again if they had a bad experience. This speaks to the need for ecommerce storefronts to utilize a chatbot service that measures up to what customers expect – not just any chatbot will do.
SurveySensum
JULY 20, 2023
The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits. So how to anticipate your customer expectations like a pro?
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