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Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. Diverse Career Opportunities: Customer service managers can work in a wide range of industries, from retail and hospitality to finance and healthcare.
Fortune Business Insights estimates that by 2022, the global customerexperiencemanagement market will be worth up to $11.34 billion by 2029, an increase of 12.2%. Why is the Service Level (SL) so important for Contact Centers? From a value of $10.11 billion in 2021, it is anticipated to grow to $32.53
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