CSM Magazine

MARCH 28, 2025

million users by 2029. Companies from other industries can take a page out of casinos books and begin segmenting their customer base so they can create tailored experiences to meet the needs of different groups. The online casino industry is booming, and theres some good reasons why.

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations.

Retail 52

Retail Feedback How To Self Service 52