CSM Magazine

NOVEMBER 11, 2024

Bureau of Labor Statistics, employment in customer service management is projected to grow by 8% from 2019 to 2029, faster than the average for all occupations. Diverse Career Opportunities: Customer service managers can work in a wide range of industries, from retail and hospitality to finance and healthcare.

Tips 52

Tips Customer Service Management Contact Center 52

Forrester's Customer Insights

AUGUST 7, 2022

The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. billion in 2022 to $145.79 Companies use CRM to support […].

CRM 48

CRM Customer Relationship Management How To Customer relationships 48

Forrester's Customer Insights

OCTOBER 4, 2022

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

CRM 48

CRM Management How To Survey 48

SmartKarrot

JUNE 30, 2020

Dig in below to know how the evolution of Customer Success 3.0 takes place with the updated chapters of customer success coupled with the goodness of AI and ML. #1 The advent of artificial intelligence has intensified the ease to achieve greater customer success. 1 Solution. 3 Solution.

Customer Success 10

Customer Success Banking CRM Customers 10