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million users by 2029. Casinos use data analytics to understand what their customers look for while on their sites, tracking different interactions from the games they prefer, to how they engage with promotions. Employees are trained to provide attentive service thats friendly and have positive interactions with customers.
This type of churn represents lost opportunity – the customer tried your brand but never came back because you never interacted with them. The customerinteracted with your brand, explored the features but revisited or made any purchase. So start listening to the voice of the customers.
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