delighted

OCTOBER 3, 2024

billion between 2024 and 2029. Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy. Nearly three-quarters of customers say they use multiple channels to research products, compare prices, or look for discounts.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

JULY 24, 2023

Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52

Retail Trends Self Service Customer Experience 52

SurveySensum

JULY 20, 2023

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.

Retail 52

Retail Feedback How To Self Service 52