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billion between 2024 and 2029. Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy. Nearly three-quarters of customers say they use multiple channels to research products, compare prices, or look for discounts.
Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!
Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.
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