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billion in 2029. Provide a seamless omnichannel experience across all touchpoints. billion in 2029: Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Question #1 – Do We Have Robust Digital Infrastructure? billion in 2024 to $7.41
Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. billion between 2024 and 2029. Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy.
Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Engage with them on these touchpoints with well-designed surveys.
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