Forrester's Customer Insights

SEPTEMBER 11, 2023

The technology’s wide applicability across industries and occupations will drive massive growth: According to Forrester’s new forecast, generative AI will have an average annual growth rate of 36% up to 2030, capturing 55% of the AI software market.

Social Media 61

Social Media Software Industry Marketing 61

CSM Magazine

MAY 7, 2024

As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. This shift will demand a cultural revolution within the contact centre industry, with the agents of 2030 becoming a far cry from their present-day counterparts.

Self Service 52

Self Service Analytics Groups Customer Satisfaction 52

CSM Magazine

AUGUST 30, 2023

However, their estimation for 2030 is rather around $0.45. Some believe that it could go as high as $0.088 by 2023 and then exceed $0.13 Those forecasts put HBAR at around $0.22 in 2026 and at $0.50 More cautious experts believe the value will grow much slower. They agree HBAR will exceed $0.10 in 2024 and reach $0.20 by that time.

Comparison 52

Comparison Financial Consulting Marketing 52

CSM Magazine

MARCH 5, 2025

It is projected to grow at a compound annual growth rate (CAGR) of 9.4%, reaching $525 billion by 2030. According to Global Response , the customer support outsourcing industry, part of the broader Business Process Outsourcing (BPO) market, is currently valued at approximately $307 billion. Thinking this decision through?

Customer Service 52

Customer Service Case Study Chatbots Customer Satisfaction 52

Comm100

FEBRUARY 21, 2023

from 2023 to 2030. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% So why all this interest?

Customer Service 224

Customer Service Chatbots Wait Times Industry 224

ECXO

JUNE 20, 2023

Revisiting and reinforcing your brand purpose – lessons from Philips, IBM and P&G India Philips – ‘O ur purpose is to improve people’s health and well-being through meaningful innovation’ Dutch multinational Philips aims to improve the lives of 3 billion people per year by 2030.

B2B 367

B2B Brands Innovation Government 367

TechSee

NOVEMBER 13, 2017

” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. ” Wow, 2030 Me, a delay of a whopping five minutes. “Gareth! His chest screen displays details about the internal adjustments he’s about to make, adjustments that his display told me to make weeks ago.

Call Center 154

Call Center Video Contact Center Technology 154

CSM Magazine

MARCH 19, 2025

In fact, industry experts predict that 90% of global businesses will use AI in their customer support by 2030. As AI technology continues to evolve, its clear that AI translation will soon become a standard tool for businesses worldwide. The Growing Need for AI in Customer Support 1.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

Forrester's Customer Insights

NOVEMBER 13, 2024

Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 The global commercial AI software governance market is poised for exceptional growth. billion and capturing 7% of overall AI software spending.

Government 39

Government Software Marketing 39

Currency Alliance

DECEMBER 7, 2021

The post Loyalty trends for 2022, and imperatives through 2030 appeared first on Currency Alliance. Explore Currency Alliance’s loyalty marketplace here.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

JUNE 13, 2022

Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed. These eight steps can help them do just that. But many have gone stale.

Government 90

Government Culture Leadership Industry 90

InMoment XI

FEBRUARY 9, 2024

A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. We’re also seeing an increase of consumers purchasing products online that were traditionally purchased in brick-and-mortar locations—vehicles are one example.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

Cyara

NOVEMBER 30, 2023

from 2023-2030. The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022 , it’s expected to expand at a compound annual growth rate (CAGR) of 23.9%

Contact Center 76

Contact Center Software Trends Marketing 76

Oracle

JULY 16, 2018

75 million to 375 million people globally may need to switch occupations by 2030 due to automation, according to a McKinsey report. Is it time to ask ourselves, “Will robots take my job?” ” The answer may lie in rephrasing the question. What’s to gain by losing jobs to automation?

Poor Customer Service 111

Poor Customer Service Healthcare Loyalty Tips 111

Clarivate

SEPTEMBER 27, 2022

This report warns that unless action is taken , an estimated 700 million people may be displaced by drought by 2030, and an estimated one in four children will live in areas with extreme water shortages by 2040. What is SDG 6: Clean Water and Sanitation?

Government 98

Government Policies Resources Report 98

Optimove

DECEMBER 3, 2024

This growing engagement highlights why in-play betting is projected to generate $14 billion in revenue in the United States by 2030, according to Gambling News.

Sports 52

Sports How To Gamification Tips 52

CSM Magazine

NOVEMBER 5, 2024

compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. The customer experience management market is on track to grow at a 15.4%

Customer Service 52

Customer Service Management Omni-Channel Virtual Agent 52

CSM Magazine

NOVEMBER 4, 2024

from 2023 to 2030. Investing in high-quality translation and a cohesive multilingual customer experience strategy has become a critical element of business growth. The global language services market size was valued at USD 71.77 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 7.2%

Customer Experience 52

Customer Experience Self Service Knowledge Base Culture 52

ShepHyken

FEBRUARY 7, 2022

What Does the Contact Center of 2030 Look Like? Balto) Balto CEO and founder Marc Bernstein ends every episode of Reimagining the Contact Center with the same question for his guest: “What does the contact center of 2030 look like?” My Comment: What will the contact center look like in 2030? One thing was clear.

Net Promoter Score 15

Net Promoter Score Customer Service Contact Center NPS 15

Forrester's Customer Insights

NOVEMBER 28, 2023

Clare O’Neil MP announced the 2023-2030 Australian Cyber Security Strategy, a strategy to which Forrester contributed in April 2023, via a submission to the discussion paper. The  The Government’s stated vision is “By 2030, Australia will be a world leader in cyber […]

Strategy 34

Strategy Government Trends Management 34

Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Million by 2030, this AI technology continues to improve over time, creating an even more humanized, safer, and more reliable experience for the patient. Million in 2021 and is projected to reach USD 943.64 So what does that mean for your healthcare business?

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking Retail Virtual Agent Financial 71

Lumoa

SEPTEMBER 30, 2022

The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. . Banks can help users shape their experience early on by offering financial management tips proactively. Widening the Role of Artificial Intelligence in Banking CX.

Banking 221

Banking Customer Experience Self Service Financial 221

Optimove

JANUARY 28, 2025

alone by 2030, its clear that this format is becoming a dominant force in the sports betting industry. FAQ #3 – What is the future of live betting? The future of live betting is poised for explosive growth and innovation. With in-play betting projected to generate $14 billion in revenue in the U.S.

Sports 59

Sports CRM Gamification Tips 59

TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. “Gareth, the dishwasher seems to be clogged. Please fix it.”. Affirmative sir, will check and repair.”. Great, I’ll be out on the deck.”. I sit up suddenly. Sniff, Sniff. Gareth, are you cooking something? I smell something burning.”.

Entertainment 116

Entertainment Training Data Examples 116

Forrester's Customer Insights

NOVEMBER 5, 2019

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution.

Ecommerce 25

Ecommerce Technology Retail Customers 25

Forrester's Customer Insights

SEPTEMBER 30, 2024

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 54

Banking Connections Financial Innovation 54

Oracle

JANUARY 14, 2019

According to research from the McKinsey Global Institute , AI could add $13 trillion to global output by 2030 and raise GDP by 1.2% This technical transition is one of the most powerful shifts in computing that the world has ever seen—and it has the potential to be a force of good.

Chatbots 103

Chatbots Connections Technology User Experience 103

Cyara

JULY 6, 2023

billion by 2030. Contact centers have always played a vital role in enhancing customer experience (CX), and in the post-COVID era, their significance has grown exponentially. With a market value of $461.1 billion in 2022, the global contact center industry is projected to reach $741.7

Contact Center 67

Contact Center Customer Journeys Industry System 67

Clarivate

MARCH 17, 2022

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty.

Analysis 98

Analysis eBook Study System 98

TechSee

MARCH 5, 2019

According to McKinsey’s Insurance 2030 Report , with the new wave of deep learning techniques, such as convolutional neural networks, AI can truly mimic the perception, reasoning, learning, and problem solving of the human mind.

Insurance 95

Insurance eBook Self Service Travel 95

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

Industry 52

Industry Data Government Leadership 52

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

Industry 52

Industry Data Government Leadership 52

Helpware

JANUARY 9, 2024

billion in 2021 and is forecast to expand at a rapid 9.1 % CAGR over the period from 2022 to 2030. It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9

Strategy 63

Strategy 63

Blake Morgan

MAY 13, 2023

Providing resources that improve gender equality, such as flexible work schedules, child care, fertility coverage, and mental health resources, can add an estimated $13 trillion to the global GDP in 2030. When companies provide child care for employees, absences decrease by 30% , and job turnover declines by up to 60%.

Company 105

Company Resources Travel ROI 105

Forrester's Customer Insights

NOVEMBER 13, 2023

of US jobs by 2030. Generative AI will revolutionize frontline B2B marketing, offering both opportunities and threats to the status quo. Forrester forecasts that automation and AI overall will replace 4.9% With unique regard to frontline […]

B2B 12

B2B Marketing 12

Forrester's Customer Insights

SEPTEMBER 5, 2019

As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for enterprise software will emerge.

Software 43

Software Marketing Customers 43