Cyara

NOVEMBER 30, 2023

from 2023-2030. The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022 , it’s expected to expand at a compound annual growth rate (CAGR) of 23.9%

Contact Center 76

Contact Center Software Trends Marketing 76

Forrester's Customer Insights

NOVEMBER 5, 2019

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution.

Ecommerce 24

Ecommerce Technology Retail Customers 24

CSM Magazine

MAY 13, 2024

Key Findings Majority of consumers (72%) are open to interacting with AI-powered chatbots if they can quickly resolve issues, with half believing virtual agents will be widely accepted for customer service by 2030.

Customer Service 52

Customer Service Virtual Agent Chatbots Study 52

Helpware

JANUARY 9, 2024

billion in 2021 and is forecast to expand at a rapid 9.1 % CAGR over the period from 2022 to 2030. It refers to the process of subcontracting out certain functions or processes to external service providers. The global volume of business process outsourcing reached an amazing $245.9

Strategy 66

Strategy 66

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

Cyara

JULY 6, 2023

billion by 2030. Contact centers have always played a vital role in enhancing customer experience (CX), and in the post-COVID era, their significance has grown exponentially. With a market value of $461.1 billion in 2022, the global contact center industry is projected to reach $741.7

Contact Center 67

Contact Center Customer Journeys Industry System 67

Uplight

DECEMBER 6, 2023

DOE predicts, for example, that VPPs could serve 20% of peak load and save $10B in annual grid costs by 2030 by displacing traditional (peaker) generation. The opportunity for virtual power plants (VPPs) markets is huge.

Policies 52

Policies Examples Marketing Industry 52

Helpware

AUGUST 15, 2023

By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.

Marketing 52

Marketing 52

InMoment XI

FEBRUARY 9, 2024

A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. We’re also seeing an increase of consumers purchasing products online that were traditionally purchased in brick-and-mortar locations—vehicles are one example.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

West Monroe

JUNE 13, 2022

Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed. These eight steps can help them do just that. But many have gone stale.

Government 90

Government Culture Industry Leadership 90

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

Forrester's Customer Insights

NOVEMBER 28, 2023

Forrester’s Global AI Software Forecast, 2023-2030 supports this, as content marketing is the third largest category for specialized genAI software spend. Generative AI’s emergence triggered a landslide of interest and experimentation across sectors, including social media and content.

Social Media 50

Social Media Software Technology Marketing 50

CSM Magazine

MAY 6, 2024

billion in 2021 and it’s expected to more than double by 2030. Urban Farming When most of us think of farms, we think of vast open fields, and that used to be the only real way to grow large amounts of vegetables. However, things are changing. The total value of urban agriculture was $137.5

Innovation 52

Innovation Technology Policies Culture 52

West Monroe

JULY 19, 2023

The new Manufacturing Leadership Council (MLC) study about artificial intelligence , as a part of MLC’s Manufacturing in 2030 Project, reveals that a majority of manufacturers are underway with AI pilot projects in areas such as production, IoT data analysis, preventive maintenance, quality management, and supply chain management.

Leadership 52

Leadership Industry Analysis Study 52

Clarivate

SEPTEMBER 27, 2022

This report warns that unless action is taken , an estimated 700 million people may be displaced by drought by 2030, and an estimated one in four children will live in areas with extreme water shortages by 2040. What is SDG 6: Clean Water and Sanitation?

Government 98

Government Policies Resources Report 98

ECXO

MAY 15, 2023

Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. Focusing on first-party data (i.e., data gathered during customer interactions) will be crucial to your MadTech strategy since zero- and second-party data are tougher to come by.

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

Uplight

SEPTEMBER 13, 2021

million of EVs predicted to be on the road by 2030, according to EEI. More customers are adopting electric vehicles (EVs) with 18.7 Once a customer purchases an EV, they are reliant on the grid to charge their car and may be surprised that their utility bill has increased. However, this doesn’t have to be Read More.

Customers 59

Customers Industry 59

Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Million by 2030, this AI technology continues to improve over time, creating an even more humanized, safer, and more reliable experience for the patient. Million in 2021 and is projected to reach USD 943.64 So what does that mean for your healthcare business?

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

SEPTEMBER 3, 2023

Between 2023 and 2030, AI is expected to experience an annual growth rate of 37.3%. The key benefit that bots & automation can bring to customer service is efficiency and scalability.

Engagement 100

Engagement Chatbots Social Media Wait Times 100

Clarivate

APRIL 25, 2024

As part of the 2030 Agenda for Sustainable Development, the United Nation (UN) has outlined seventeen Sustainable Development Goals (SDGs) as a blueprint for peace and prosperity for people and the planet.

Innovation 59

Innovation Policies Case Study Study 59

Comm100

FEBRUARY 21, 2023

from 2023 to 2030. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% So why all this interest?

Customer Service 172

Customer Service Chatbots Wait Times Industry 172

ChurnZero

NOVEMBER 30, 2023

The question: Will AI replace most of your Customer Success team by 2030? While the technology is likely to improve over time, she doesn’t think it will happen by 2030. “Six Now, you can watch the debate here – and read on to explore the arguments for and against. Six years is like tomorrow,” she pointed out. “I

Customer Success 52

Customer Success Management Chief Customer Officer Healthcare 52

Forrester's Customer Insights

SEPTEMBER 5, 2019

As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for enterprise software will emerge.

Software 43

Software Marketing Customers 43

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking Retail Virtual Agent Financial 71

Uplight

JANUARY 5, 2022

There will be a projected 19 million electric vehicles (EVs) on the road by 2030, up from 1.9 million today.

Trends 52

Trends Customer Engagement Engagement Customers 52

Blake Morgan

MAY 13, 2023

Providing resources that improve gender equality, such as flexible work schedules, child care, fertility coverage, and mental health resources, can add an estimated $13 trillion to the global GDP in 2030. When companies provide child care for employees, absences decrease by 30% , and job turnover declines by up to 60%.

Company 105

Company Resources Travel ROI 105

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

Comm100

FEBRUARY 6, 2024

billion by 2030. The growing impact of technology in education is evident in market trends. The global EdTech market is expected to grow at a rate of 13.6% annually , reaching about USD 348.41 This growth highlights the increasing importance and investment in technology-driven education, including gamification strategies.

Gamification 100

Gamification Engagement System Feedback 100

CSM Magazine

NOVEMBER 2, 2023

The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.

Groups 52

Groups Connections Leadership Government 52

Clarivate

OCTOBER 26, 2022

The United Nations 2030 Agenda for Sustainable Development and the accompanying 17 Sustainable Development Goals (SDGs) exhibit a few of the important ways that the global community has come together to address sustainability. 2] United Nations Climate Change, “ WMO – clean energy must double by 2030, ” Oct 2022. [3]

Report 52

Report Government Innovation Analysis 52

Magellan Solutions

FEBRUARY 14, 2024

from 2023 to 2030. No wonder the healthcare business process outsourcing market in the Philippines has seen fast growth lately. Experts predict this market will continue expanding quickly , with yearly growth of around 10.1% The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality.

Call Center 98

Call Center Healthcare Company Hospitality 98

Clarivate

MARCH 17, 2022

The UN identified special considerations for publishers with the release of the SDG Publishers Compact which includes 10 action points that publishers, publishing associations and others can commit to undertaking in order to accelerate progress towards the Sustainable Development Goals by 2030. SDG 1: No Poverty.

Analysis 98

Analysis eBook Study System 98

West Monroe

NOVEMBER 28, 2023

The global cleantech market will be worth an estimated €600 billion per year by 2030. ” More broadly, EU plans to meet a renewable energy target of 45% by 2030 may not be enough to reach that goal due to insufficient policy support and extending permitting delays for such projects, according to the International Energy Agency.

Trends 52

Trends Transportation Report Policies 52

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer Centricity 52

Customer Centricity Customers Data Customer Experience 52

CSM Magazine

FEBRUARY 14, 2024

billion by the end of 2030. Due to the good marketing strategies, the Global Thin Film Solar Cell Market Size was valued at USD 12.2 billion in 2021 and is expected to reach USD 14.7 billion in 2022, and is estimated to reach USD 25.7 Solar businesses using thin-film panels need to tell people why it’s better than other choices.

Analytics 52

Analytics Marketing Strategy Social Media 52