2030 Analytics Connections Survey 
InMoment XI
FEBRUARY 9, 2024
Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. What will happen in the future: Predictive customer analytics leverage data to make predictions about a customer’s future behavior.
West Monroe
JUNE 13, 2022
Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed. These eight steps can help them do just that. But many have gone stale. The answers?
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Blake Morgan
JULY 29, 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. Even if customers aren’t necessarily increasing their purchases due to inflation, a strong digital network allows them to easily stay connected to the company and build goodwill for the future.
NobelBiz
MARCH 12, 2024
Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. billion in 2023 to $52.54
West Monroe
OCTOBER 19, 2023
But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.
West Monroe
DECEMBER 20, 2022
Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. Smart products: Smart products are not just digitally connected.
West Monroe
DECEMBER 20, 2022
Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. Smart products: Smart products are not just digitally connected.
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