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How to Choose the Perfect Text Analytics Tool for Your Business

Thematic

In 2023, the global text analytics market was valued at $15.54 billion by 2030.   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools to match your business.

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Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

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The US Is Opting For Healthcare Call Center Outsourcing Companies – Here’s Why

Magellan Solutions

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. from 2023 to 2030.

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Loyalty trends for 2022, and imperatives through 2030

Currency Alliance

The result is better data, to feed analytics so that personalization can be improved with fewer risks. Microservice solutions allow a dedicated points bank and/or loyalty rules engine to work seamlessly with existing enterprise CRM and campaign management systems. points bank. rules engine. campaign management. the redemption catalog.

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Keeping customer experience human in a digital future

Peter Lavers

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

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How to Invest in Customer Experience in 2023

Blake Morgan

Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics. By 2030, digital transformation will change more than 1 billion jobs worldwide. Companies that invest in upskilling and preparing their frontline employees will be better prepared to lead in a changing future.

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Trust is not a binary on/off switch

Peter Lavers

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

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