InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. What will happen in the future: Predictive customer analytics leverage data to make predictions about a customer’s future behavior. A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

West Monroe

JUNE 13, 2022

Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. Thinking ahead to 2030, manufacturers must be prepared to attract and retain talent from this cohort.

Government 90

Government Culture Leadership Industry 90

Clarivate

APRIL 14, 2022

Known as Agenda 2030 , it identified 17 Sustainable Development Goals and 169 supporting targets. For this analysis we’ve used InCites Benchmarking & Analytics , the web-based research evaluation tool from Clarivate. Source: Benchmarking & Analytics. What are the UN Sustainable Development Goals?

Analysis 133

Analysis Analytics Government Policies 133

Currency Alliance

DECEMBER 7, 2021

The result is better data, to feed analytics so that personalization can be improved with fewer risks. Innovation by retailers during the past 20 months has also ramped up customers’ expectations. We should see some interesting innovations coming to market in 2022 and 2023. Explore Currency Alliance’s loyalty marketplace here.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

Industry 52

Industry Data Government Leadership 52

West Monroe

JUNE 25, 2024

The Manufacturing Leadership Council's Manufacturing in 2030 Project dives deep into the opportunities and challenges of data mastery within the industry. The manufacturing industry anticipates a dramatic increase in data volumes by 2030, emphasizing the need for advanced data management strategies.

Industry 52

Industry Data Government Leadership 52

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. Brands need a strategy that incorporates generative AI. There is a reason ChatGPT drove Google to create a “Code Red” team.

Brands 98

Brands Analytics Consumers Technology 98

Peter Lavers

FEBRUARY 6, 2020

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

Customer Experience 11

Customer Experience Trends Innovation Software 11

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it. Learn More

Data 52

Data Leadership Innovation Analytics 52

West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it. Learn More

Data 52

Data Leadership Innovation Analytics 52

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

Industry 52

Industry Leadership Government Report 52

NetBase

AUGUST 26, 2020

And keep your own analytics game on point. Market research reveals trends around the topic of innovation. Even the trendsetting Amazon announced last year that it would transition to 80% renewable energy usage by 2024 , and zero emissions by 2030. Moving First – And Holding Steady. Clean Energy Patents.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Clarivate

MAY 31, 2023

According to figures from the Healthcare Research & Data Analytics team at Clarivate, the top three best-selling products for Pfizer, AbbVie, Merck/MSD and Bristol Myers Squibb contributed more than half their revenue in 2022, ranging from 53.3% of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7

Healthcare 52

Healthcare Innovation Analytics Resources 52

CSM Magazine

SEPTEMBER 27, 2023

billion in 2030. Another example of how brands can generate additional revenue from embracing metaverse innovation is by attracting sponsors and investors via virtual events or concerts and charging attendance fees. Again, businesses can offer metaverse consultation services to others intending to embrace the innovation.

Technology 59

Technology Tourism Entertainment Travel 59

CSM Magazine

DECEMBER 13, 2024

By leveraging customer data and advanced analytics, logistics firms can deliver personalized interactions that enhance the customer experience, leading to increased retention and a stronger competitive position in the market.

Customer Centricity 52

Customer Centricity Strategy Transportation Chatbots 52

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. But which one truly leads the pack? And what Amazon and Walmart do, other brands soon follow.

Retail 52

Retail Innovation B2B Transportation 52

CSM Magazine

JANUARY 22, 2024

from 2023 to 2030. These rounds of funding highlight the innovation, diversity, and potential of the SaaS customer service industry, as well as the interest and demand from investors and customers alike. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

CSM Magazine

SEPTEMBER 30, 2021

We expect that the number of packages we’re likely to order will treble by 2030. Driver analytics will allow couriers to expel those doing a poor job and hurting their brands. Through technological innovation, last-mile delivery has made some progress over the past decade, but there is still a long way to go.

Customer Expectations 52

Customer Expectations Retail Social Media System 52

Magellan Solutions

AUGUST 19, 2021

AI, data analytics, and machine learning will not only enable a better customer experience but also help to effectively process the large volumes of data going through the banking system. . Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. .

Banking 52

Banking Retail Industry Financial 52

Verint

APRIL 3, 2018

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Defining the Human Age: A Reflection on Customer Service in 2030. April 3 Webinar.

Self Service 34

Self Service Analytics Customer Engagement Conference 34

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. The greatest BPO analytics available today monitor operations in real-time and immediately alert users to potential issues. .

Financial 75

Financial Software System Report 75

West Monroe

MAY 25, 2023

We expect that will continue: The International Energy Agency estimates that global investments in smart grids will need to average roughly $600 billion annually through 2030 to achieve renewable energy demands. APM can provide the data and analytics needed to meet these requirements and help utilities comply with evolving regulations.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. West Monroe defines data monetization as the process of generating new and innovative measurable value streams from available data assets.

Data 52

Data Measurement Leadership Analytics 52

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

inmoment

NOVEMBER 15, 2018

trillion opportunity by 2030 with greater investment in AI. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. The Federal Government’s 2018-19 budget revealed a $29.9 The application of AI to improve customer experience is particularly on the rise.

Interaction 40

Interaction Chatbots Hospitality Retail 40

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

NobelBiz

FEBRUARY 21, 2023

Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023. Omnichannel call centers have increased the viability and use of advanced call center analytics. Also driving this trend is real-time analytics. It has been growing at a CAGR of 20% since 2021!

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023. Omnichannel call centers have increased the viability and use of advanced call center analytics. Also driving this trend is real-time analytics. It has been growing at a CAGR of 20% since 2021!

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Intelligent analytics reports will give you insights into the successes and problems within each AI-driven campaign. Analytics — The Driving Force.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. These platforms in turn helped accelerate the rise of another payment innovation: cryptocurrency.

Banking 52

Banking Financial Trends Multi-Channel 52