InMoment XI

JANUARY 22, 2025

Visual content optimization: The age-old truism, We eat with our eyes , affects how grocers approach print and digital marketing. Advanced geotargeting features: Target specific local and hyperlocal areas with SEO and search engine marketing (SEM) efforts, such as location-specific landing pages and highly targeted ads.

How To 195

How To Social Media Software ROI 195

Thematic

FEBRUARY 2, 2025

In 2023, the global text analytics market was valued at $15.54 billion by 2030.   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools to match your business.

Analytics 62

Analytics Tools Case Study How To 62

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. For market-driven and performance-driven businesses, it will most likely mean a rethink of why you do the things you do and how this aligns with your stakeholders’ purpose and values. Business customers care about what your brand stands for.

B2B 367

B2B Brands Innovation Government 367

Peter Lavers

JANUARY 13, 2020

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030). You can read the full blog by clicking here.

Loyalty 52

Loyalty Consumers Culture Report 52

InMoment XI

FEBRUARY 9, 2024

What will happen in the future: Predictive customer analytics leverage data to make predictions about a customer’s future behavior. For example, an organization can analyze purchase history and other interaction data to make a prediction about when a customer will be in the market for a new vehicle. Instead, many consumers do both.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

CSM Magazine

NOVEMBER 5, 2024

The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. This trend has led to more Microsoft Dynamics 365 jobs focused on analytics.

Customer Service 52

Customer Service Management Omni-Channel Virtual Agent 52

CSM Magazine

NOVEMBER 4, 2024

Today, in this globalized world, businesses of any size want to expand their reach and exploit new markets beyond borders. Being able to communicate well with customers in your customers’ mother tongues is a very important element of success in chances of entering and competing successfully in an international market.

Customer Experience 52

Customer Experience Self Service Knowledge Base Culture 52

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. Key takeaways: In-play betting market projected to hit $70.73 Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports Gamification How To Tips 52

CSM Magazine

FEBRUARY 14, 2024

In the always-changing world of sun power, good marketing plans need a lot of knowledge from data and they need to use this information well. As the sun power business grows, using call analysis has become a key way for firms trying to improve their marketing efforts. billion by the end of 2030.

Analytics 52

Analytics Marketing Strategy Social Media 52

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

Lumoa

SEPTEMBER 30, 2022

According to PwC’s data, direct or digital banks now hold 20% of the market share, doubling since 2019. Large traditional banks hold around 42% of the market share, but community banks and other small institutions have suffered. The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. .

Banking 221

Banking Customer Experience Self Service Financial 221

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

Comm100

FEBRUARY 6, 2024

In fact, the global gamification market size is projected to surpass $116.68 The growing impact of technology in education is evident in market trends. The global EdTech market is expected to grow at a rate of 13.6% billion by 2030. billion by 2032. annually , reaching about USD 348.41

Gamification 100

Gamification Engagement System Feedback 100

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. With the growth of Al, consumers may discover and interact with a brand’s personality in ways marketing teams will no longer control.

Brands 98

Brands Analytics Consumers Technology 98

Peter Lavers

FEBRUARY 6, 2020

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

Customer Experience 11

Customer Experience Trends Innovation Software 11

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

Wired and Dangerous

MAY 7, 2021

In return for the buyer making an earnest money deposit, the seller takes the property off the market. What’s the current rental market like? In todays rental market, tenants want to be provided with the same amenities and services as provided in a boutique hotel or bed and breakfast. Is the rent paid on time?

Government 91

Government Policies Banking Healthcare 91

SurveySparrow

JULY 6, 2024

This justifies the whooping market value of the digital experience platform (DXP) market! As per a study, the DXP market value is expected to spike to a US$ 30,413.4 million by 2030! DXPs come with advanced analytics tools such as text, sentiment and predictive analytics to decode underlying issues.

Analysis 52

Analysis Analytics Touchpoint Ecommerce 52

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. More importantly, businesses can measure if they meet market standards, pinpoint improvement areas, and allocate more resources.

Technology 59

Technology Tourism Entertainment Travel 59

Clarivate

MAY 31, 2023

According to figures from the Healthcare Research & Data Analytics team at Clarivate, the top three best-selling products for Pfizer, AbbVie, Merck/MSD and Bristol Myers Squibb contributed more than half their revenue in 2022, ranging from 53.3% of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7

Healthcare 52

Healthcare Innovation Analytics Resources 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 52

B2B Data Report Customer Experience 52

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer Centricity 52

Customer Centricity Customers Data Customer Experience 52

NetBase

JULY 22, 2020

Like many industries worldwide, the luxury goods market has had its hands full. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. and European luxury markets. What luxury consumers really want from brands.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Inbenta

OCTOBER 11, 2021

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. . Build a concrete vision of who will be interacting with your AI system, using data analytics to understand each audience persona.

Chatbots 69

Chatbots Self Service How To Interaction 69

CSM Magazine

FEBRUARY 28, 2023

The term is thought to have been first used by Kristin Patrick , the chief marketing officer of Claire’s. In addition to communications tools, companies should also make sure they are operating on with latest software solutions which enable them to access real-time data analytics on customer behavior.

Customer Service 52

Customer Service Social Media Entertainment System 52

CSM Magazine

JANUARY 22, 2024

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. from 2023 to 2030.

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

CSM Magazine

DECEMBER 13, 2024

Technology, proactive communication, and personalization have emerged as game-changing strategies, helping companies build trust, improve efficiency, and stand out in a competitive market. AI is at the forefront, enabling predictive analytics for demand forecasting and route optimization, which enhances efficiency and reduces delays.

Customer Centricity 52

Customer Centricity Strategy Transportation Chatbots 52

Blake Morgan

JULY 29, 2023

As the markets and consumers change, brands can’t simply stick with what they’ve done in the past. Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics. By 2030, digital transformation will change more than 1 billion jobs worldwide.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. from 2023 to 2030.

Call Center 52

Call Center Healthcare Company Hospitality 52

Verint

APRIL 3, 2018

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Defining the Human Age: A Reflection on Customer Service in 2030.

Self Service 34

Self Service Analytics Customer Engagement Conference 34

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. The greatest BPO analytics available today monitor operations in real-time and immediately alert users to potential issues. .

Financial 75

Financial Software System Report 75

Magellan Solutions

AUGUST 19, 2021

AI, data analytics, and machine learning will not only enable a better customer experience but also help to effectively process the large volumes of data going through the banking system. . According to Autonomous Research forecasts, AI technologies should help reduce operating costs by 22% in 2030. AI for Data Analytics.

Banking 52

Banking Retail Industry Financial 52

Think Customers

SEPTEMBER 27, 2021

Complementary markets such as the charging market are also experiencing rapid growth. The UK’s EV charging market is expected to grow by 29% year-over-year through 2030 according to Delta-EE, an energy market research consultancy.

Automotive 52

Automotive Omni-Channel Touchpoint Sales 52

NobelBiz

MARCH 12, 2024

Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52