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The Meteor That Missed: Unmasking the CX Extinction Myth

eglobalis

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The truth is that CX will not disappear.

B2B 288
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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

eglobalis

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Introduction: Why Predictions of CXs Demise Miss the Mark The claim that CX will cease to exist assumes a level of technological and organizational perfection that is implausible.

B2B 414
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Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service

Calabrio

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. How can this technology translate into real, impactful improvements for your contact center?

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Beyond Profit: The Ascendancy of Brand Purpose in B2B

ECXO

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367
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Deep Learning Gives Sight to A Virtual Technician

TechSee

” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. ” Wow, 2030 Me, a delay of a whopping five minutes. A wide variety of objects and applications are currently using these technologies , such as self-driving cars, camera systems, and search engines.

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3 Innovative Ways Technology Is Transforming Meal Preparation

CSM Magazine

The result has been new technology and policies to bring our diets into the future. billion in 2021 and it’s expected to more than double by 2030. The New Technology of Meal Preparation Meal preparation has evolved in the 2020s, and it shows no signs of slowing down. We’ll discuss some of these changes here.

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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

CSM Magazine

As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. However, this landscape is not a static one; it is relentless and ever-changing and continuously challenges us to adapt and innovate.