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Genesys Research Uncovers Cross-Generational Approval of AI in Customer Service

CSM Magazine

The study explores the varying attitudes towards AI across different age groups, highlighting varying levels of enthusiasm yet a shared recognition of its possible advantages for improving customer interactions.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.

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AI Conversational Intelligence Revealed: The Future is Here!

SmartKarrot

It enabled conversational systems to understand and interpret human language more accurately, allowing for more natural and intuitive interactions. Multimodal interactions: The latest trend in conversational AI is multimodal interactions. Improve product adoption rates by analyzing how customers are interacting with the product.