Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

ChurnZero

NOVEMBER 30, 2023

Suddenly, the rise of AI seemed to be more science than fiction, leading to a vigorous debate as to whether or not technology will replace human labor. The question: Will AI replace most of your Customer Success team by 2030? While the technology is likely to improve over time, she doesn’t think it will happen by 2030. “Six

Customer Success 52

Customer Success Management Chief Customer Officer Healthcare 52

Blake Morgan

JULY 29, 2023

A survey by TELUS International found that 72% of leaders are spending more on digital CX in 2023 than 2022, with 68% increasing their digital budgets by up to 25%. Upskilling Employees As technology and customers change, customer experience teams and contact center agents must also adapt with new skills and mindsets.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Magellan Solutions

MARCH 27, 2023

Based on the Deloitte’s Global Outsourcing Survey, 65% of the respondents answered that “maintaining focus on core tasks” is the most common benefit of outsourcing. Increased efficiency” was cited as the primary reason for outsourcing by 24% of small businesses surveyed by Clutch. With nearly 1.44 Its market value in 2016 was US$106.46

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. billion USD by 2030. In research conducted by the non-profit organization Partnership on AI , employees were surveyed after experiencing AI in different workplace scenarios. The State of Automated Customer Service in 2023.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. The new electricity-grid funding in IIJA has been billed as unprecedented—and yet, six in 10 executives in our survey say they don’t plan to leverage it and 28% have not decided. As a result, the U.S. Most utilities say they will not leverage IIJA funding.

Policies 52

Policies Financial Industry Resources 52

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. The new electricity-grid funding in IIJA has been billed as unprecedented—and yet, six in 10 executives in our survey say they don’t plan to leverage it and 28% have not decided. As a result, the U.S. Most utilities say they will not leverage IIJA funding.

Policies 52

Policies Financial Industry Resources 52

West Monroe

AUGUST 11, 2024

In the Manufacturing Leadership Council’s study, Manufacturers Go All-In on AI (October 2023), nearly half of executives cited AI/machine learning (ML) as the technology they expect to have the most future impact on manufacturing operations — more than any other mentioned.

Leadership 52

Leadership Analytics Data Tools 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!

Retail 52

Retail Trends Self Service Customer Experience 52

West Monroe

DECEMBER 20, 2022

Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. technologies will be significant to reaching sustainability targets.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. technologies will be significant to reaching sustainability targets.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Integrate.ai

DECEMBER 16, 2019

trillion of business value by 2030 —but there’s a lot of work to be done first and adopting AI in a way that preserves customer privacy is critical if this new technology is to deliver on its promise. A recent Forrester survey found that 45% of executives have issues trusting AI systems. That’s why trust is so important.

Telecommunications 75

Telecommunications Industry Government Touchpoint 75

Magellan Solutions

SEPTEMBER 9, 2022

Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. In fact, technology has increased employment. AI is widely used in businesses. AI will become more valuable in accounting.

Financial 75

Financial Software System Report 75

Verint

MARCH 28, 2018

Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in technology—consumers have too.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

NobelBiz

MARCH 12, 2024

billion by 2030, with a CAGR of 16.6%. Automation tools and AI-driven technologies further enhance efficiency by automating repetitive tasks and providing intelligent insights. They provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 virtual environment.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. It's just one facet of data monetization—but it underscores the vast potential and pace at which technologies are changing.

Data 52

Data Measurement Leadership Analytics 52

Eptica

JULY 19, 2017

For example, Thai customers value courteous, informed staff much more than South Korean or Malaysian consumers, while 63% of Chinese respondents in a survey by The Economist Intelligence Unit (EIU) said they’d immediately switch brands if they received poor service, compared to under 25% in India. Demographics also plays its part.

Self Service 54

Self Service Customer Service Insurance Culture 54

West Monroe

JANUARY 25, 2022

Our survey echoes this optimism: In the next three years, 70% of respondents from the manufacturing sector expect to grow organically, 51% intend to introduce new products or services, 42% plan to enter new sub-segments or markets, and 40% expect to grow through acquisition. Despite this, we remain cautiously optimistic.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

SurveySparrow

JANUARY 5, 2021

Here’s an employee engagement survey to boost employee pulse. . To create similar employee satisfaction or employee engagement surveys, you can create a free account on SurveySparrow. You can’t measure returns on employee experience with NPS or surveys. Employee Pulse Survey. Employee NPS or eNPS.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Verint

APRIL 3, 2018

Defining the Human Age: A Reflection on Customer Service in 2030. ET (15:00 BST/16:00 CEST) will explore how technology, societal trends and customer preferences will shape customer engagement in the years to come. April 12 Webinar with Professor James Woodhuysen. This live, online event on April 12 at 10 a.m.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

West Monroe

FEBRUARY 28, 2023

What’s required is the right mixture of technology innovation, regulatory incentives, cost-recovery, and norms setting to propel the supply community forward in providing an improved product. Many are also deploying and evaluating advanced emissions detection technology, some of which are even satellite-based.

Measurement 52

Measurement Company Policies Transportation 52

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. 85% of physicians who responded to a 2021 Telehealth survey by the American Medical Association say they presently use it. But what is Telehealth? How can it help your patients? billion in 2022.

Healthcare 75

Healthcare Insurance Hospitality Consulting 75

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

C Space

OCTOBER 2, 2020

Nearly half of Americans surveyed said they support brands making donations to political organisations. Its vice-chancellor, Prof Stephen Toope, said that the university would divest from all direct and indirect investments in fossil fuels by 2030 and cut its greenhouse gas emissions to net zero by 2038.

Brands 40

Brands Apparel Retail Fashion 40

West Monroe

JANUARY 25, 2022

It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. The decision to build, buy, or partner to compete with fintechs and large digital technology companies. Taking action.

Banking 52

Banking Financial Trends Multi-Channel 52

West Monroe

NOVEMBER 28, 2023

and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. The global cleantech market will be worth an estimated €600 billion per year by 2030. In response to the U.S.

Trends 52

Trends Report Policies Transportation 52

West Monroe

NOVEMBER 28, 2023

and EU are both in a race to attract, develop, and scale significant sources of renewable energy and enable clean technologies—presenting plentiful targets and opportunities for investors. The global cleantech market will be worth an estimated €600 billion per year by 2030. In response to the U.S.

Trends 52

Trends Transportation Report Policies 52

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. With the growing technology, AI Conversational Intelligence has transformed communication between humans and machines.

Chatbots 10

Chatbots Virtual Agent Analysis System 10

AWS Machine Learning

JANUARY 12, 2024

Rerank provides a fast and straightforward option for improving search results by introducing semantic search technology into a user’s stack with a single line of code. iloc[0] "CFOdirect: Resultater fra PwC's Employee Engagement Landscape Survey, herunder hvordan man skaber mere engagement blandt medarbejdere.

Financial 119

Financial e-support System Meeting 119

SurveySensum

JULY 20, 2023

If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. They implemented surveys through SurveySensum, gathering valuable feedback on transactions and delivery. So, she decided to do a Product Discovery Survey to get to the bottom of it.

Retail 52

Retail Feedback How To Self Service 52

Grade.us

AUGUST 11, 2020

G2 helps businesses and individuals discover, review, and manage the technology they need to reach their potential. A survey from SoftwareAdvice.com found 83 percent of prospective clients use review platforms as an initial first step to evaluate a pool of attorneys. Adults age 65 and older are expected to outnumber children by 2030.

Travel 52

Travel Customers Video Policies 52

Verint

MARCH 22, 2018

Today, we released a large-scale study of more than 36,000 consumers across 18 countries that challenges all of us to think about how we can deliver a customer experience that will truly engage customers from today into 2030 and beyond.

Customer Engagement 38

Customer Engagement Self Service Engagement Infographics 38

Oracle

APRIL 22, 2021

According to a Kearney survey , 78% of consumers believe companies could be doing more to help them make decisions that improve environmental outcomes, while 65% expect companies to clearly explain environmental benefits on their product labels or websites. Wildlife preservation efforts. Corporate investments.

Company 73

Company Sports Retail Connections 73

C Space

DECEMBER 6, 2021

In March of 2020, we launched an exploration to understand how people’s lives are changing amidst the new realities thrust upon us by the pandemic, social unrest and evolving technologies. 33% of Londoners surveyed wanted to move to a new home, with a 126% increase in enquiries about rural homes by city dwellers between 2019 and 2020.

Consumers 59

Consumers Transportation Airlines Travel 59