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5 Call Center Technologies That Reduce Call Abandonment Rates

NobelBiz

Reducing call abandonment rate means connecting more with customers in a less impersonal way. What is the Call Abandonment Rate for Contact Centers? The abandoned call rate is a Key Performance Indicator of customer contact center quality that can be applied to both inbound and outbound campaigns.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail.