Remove Abandon Rate Remove Automatic Callback Remove Communication Remove Trends
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. Regularly Review Call Data Consistently review call data to identify trends, patterns, and areas for improvement.