Remove Abandon Rate Remove Automatic Callback Remove Competitive Advantage
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. Transform your compliance liabilities into a competitive advantage with NobelBiz OMNI+ powered by SafeSelect.