Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Ensure your network is built to spec for VoIP and CCaaS solutions.
Let's personalize your content