7 Amazing Cases of Outsource Customer Service Philippines
Magellan Solutions
JULY 5, 2021
Thus decrease in customer satisfaction rate. Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. This retailer outsourced another contact support center to manage their customer care. Call Abandonment Rate (CAR) decreased by 65%. Case 6: Leading Energy Company.
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