7 Amazing Cases of Outsource Customer Service Philippines
Magellan Solutions
JULY 5, 2021
Thus decrease in customer satisfaction rate. After outsourcing, they managed to reap the following results: Customer Satisfaction Score (CSAT) increased by 21%. Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. Call Abandonment Rate (CAR) decreased by 65%.
Let's personalize your content