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Sporting events, corresponding holidays (such as the highly rare occasion that Thanksgiving and Hannukah occur at the same time), and website crashes are all times when call volume likely spiked in each of these service offerings. Build the right parameters for your game.
Thus decrease in customer satisfaction rate. Significant decrease in the client’s AverageHandlingTime (AHT) by 34% in 30 days. Case 4: Global Sports Media Network. First time to outsource a contact center to handle inbound customer support for their live-streaming platform.
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