Abandon Rate Banking Consumers First Call Resolution 
Call Experts
JULY 27, 2023
Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. Typically we strive to answer 80% of our calls in 30 seconds or under.
Responsetek
MAY 8, 2018
The management team at one of the world’s leading banks had a specific need in mind when they engaged with ResponseTek. They wanted to know why 60% of their online loan and mortgage application forms were abandoned before submission. An example of this customisation can be seen using first-call resolution (FCR).
NobelBiz
AUGUST 11, 2022
Using a CCaaS solution to provide omnichannel communication is handy for your consumers and is also advantageous for your agents. They will be able to handle consumer requests more effectively by using the customer’s preferred method of communication. Reports can be created to track performance across all of these channels.
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