Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. Both to decrease operational expenses (the shorter the AHT, the more calls may be handled) and to deliver the most efficient user experience possible.
52 
Let's personalize your content