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This knowledge increases conversion rates and simplifies your sales efforts. For example, the financial services company FJ Solutions suffered from high lead abandonmentrates. By outsourcing outbound support, they increased lead conversion rates.
Callcenters often provide exceptional customer service, but they also face challenges, such as numerous agent mistakes, long call queues, or high callabandonmentrates. These are only some of the 10 common callcenter problems seriously affecting customer experience.
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Abandon Rate 
52 
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