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Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of callcentersolutions, it became the first CCaaS unicorn startup in 2018.
Why do callcenters offer the callback option? The answer is personalized Customer Experience and UserExperience. Indeed, Callbacks are an excellent way to make interactions easier for callcenter agents and clients. The solution? Hence, a higher conversion rate.
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