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Talkdesk AppConnect (a customer experience solution marketplace) provides one-click integrations to all key features like agent productivity tools, digital channel management, chatbots and automation tools. Manage complex callflow designs.
It should include a link or tab for connecting to live chat. If a customer is visiting the website, the company’s chatbot should initiate contact with a pop-up. . Even an on-hold message when customers call can direct them to an FAQ page or Resources page on your organization’s website. . Focus on FCR.
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