NobelBiz

FEBRUARY 22, 2023

Response time, resolution rate, agent efficiency… It is essential to keep an eye on every metric in order to ensure service quality that is consistent with the company’s brand image! After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Response time, resolution rate, agent efficiency… It is essential to keep an eye on every metric in order to ensure service quality that is consistent with the company’s brand image! After-Call Work (ACW) ACW is an abbreviation that stands for “after-call work.” Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

MAY 9, 2023

Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. It increases lead generation by filtering out unqualified numbers and organizing lead data, and call back information.

Call Center 98

Call Center Software Contact Center Software Contact Center 98