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Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Average Speed of Answer (ASA) : How quickly are calls being answered? CallAbandonmentRate : Tracks the percentage of calls disconnected before being answered. Lowering this rate shows improvements in efficiency. Another critical metric is the CallAbandonmentRate.
Open-Door Policy : Maintain an open-door policy where employees feel comfortable approaching supervisors or managers with questions, concerns, or ideas at any time. AbandonmentRate : Abandonmentrate measures the percentage of callers who hang up or abandon the call before reaching an agent.
Open-Door Policy : Maintain an open-door policy where employees feel comfortable approaching supervisors or managers with questions, concerns, or ideas at any time. AbandonmentRate : Abandonmentrate measures the percentage of callers who hang up or abandon the call before reaching an agent.
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