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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Average Speed of Answer (ASA) : How quickly are calls being answered? CallAbandonmentRate : Tracks the percentage of calls disconnected before being answered. Lowering this rate shows improvements in efficiency. Another critical metric is the CallAbandonmentRate.
Open-Door Policy : Maintain an open-door policy where employees feel comfortable approaching supervisors or managers with questions, concerns, or ideas at any time. AbandonmentRate : Abandonmentrate measures the percentage of callers who hang up or abandon the call before reaching an agent.
Open-Door Policy : Maintain an open-door policy where employees feel comfortable approaching supervisors or managers with questions, concerns, or ideas at any time. AbandonmentRate : Abandonmentrate measures the percentage of callers who hang up or abandon the call before reaching an agent.
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Abandon Rate 
52 
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