Remove Abandon Rate Remove Chief Customer Officer Remove Sales Remove Webinar
article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.

article thumbnail

2022 High-Tech & Software Outlook

West Monroe

Companies in many industries are waking up to the fact that traditional processes, legacy technology platforms, and functional siloes—in marketing, sales, finance, and customer success— no longer reflect the way a modern HT&S company can and should operate. Chapter 1: Revenue optimization moves to the forefront.