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Brad Butler, ContactCenterSoftware Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contactcenters, causing negative consequences for both agents and customers. – Brad Butler, ContactCenterSoftware Consultant @ NobelBiz 2.
Other inefficiencies to consider include: Average time customers spend in queue Average amount of time per call Abandonmentrate in each channel. And in the agent space, no one is more impacted by dated contactcentersoftware than the call center agents.
Abandonmentrate in each channel. And in the agent space, no one is more impacted by dated contactcentersoftware than the call center agents. Customer service can be your company’s biggest competitiveadvantage. The outage literally must be fixed before business can resume.
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Abandon Rate 
98 
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