Abandon Rate Connections Customer Service Representative Transportation 
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Typically, floor managers are one of the support systems for customer service representatives.
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