NobelBiz

FEBRUARY 2, 2021

Here are some tips for effective monitoring of your new agents’ quality during the pandemic: 1. Call Recording One of the cornerstones of contact center quality is call recording. Know your mistakes Finally, a good tip for monitoring is to always be aware of the mistakes you make, and what you can improve.

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Call Center Training Tips Contact Center 52

NobelBiz

SEPTEMBER 26, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob.

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System Customer Experience Call Center Contact Center 59

NobelBiz

MARCH 6, 2023

Here are some tips for creating an effective message: Start with a clear and attention-grabbing opening statement that is relevant to your target audience. Choose a pacing ratio that maximizes agent productivity while minimizing abandoned calls and wait times for customers.

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Contact Center Abandon Rate Call Center Software 52

Playvox

JULY 14, 2023

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

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Contact Center Measurement Call Center Abandon Rate 74