The Role Of Employee Self-Service In Workforce Management
Playvox
JULY 31, 2023
However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Understaffing and overstaffing both cause challenges and are costly.
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